Betting is entertainment — and wb304 is committed to keeping it that way. We provide every Member with the tools, information, and support needed to stay in control and play within their personal limits.
At wb304, we believe that online betting is a form of entertainment — not a financial strategy, not a way to recover losses, and not a substitute for professional income. The vast majority of our Members enjoy sports wagering, live casino sessions, and togel (Indonesia's traditional numbers lottery) responsibly and without any lasting harm. Our goal is to make sure things stay that way.
wb304 operates a dedicated responsible gaming framework that combines mandatory age verification, voluntary player-controlled limits, automated monitoring, and a direct pathway to trained support staff and external helplines. Whether you want to set a simple weekly deposit cap or request a full self-exclusion, our tools are available around the clock — at no cost and with zero impact on your account's history or standing.
This page explains every protection tool available to you as a wb304 Member and outlines how to recognize when gambling might be moving from leisure into a problem. If you have any concern at all — for yourself or someone you care about — we encourage you to read this page fully and reach out to our support team without hesitation.
Indonesia Coverage: All responsible gaming tools at wb304 are available to Members across Indonesia — from Jakarta and Surabaya to Bali, Medan, and Makassar — 24 hours a day, 7 days a week, in both English and Indonesian.
Every one of these features is available to all wb304 Members at no charge, active at any time of day or night.
Every wb304 Member must be at least 21 years old to register and play. Our KYC process verifies age using a government-issued KTP or valid passport before any deposit or wagering is permitted. Accounts that fail age verification are closed immediately and all funds returned.
Set a daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR) directly from your account dashboard. Limits take effect immediately when they are reduced. When a limit is increased, a 72-hour cooling-off period applies before the new limit activates, giving you time to reconsider.
Request a self-exclusion for a fixed period of 30 days, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked, all marketing communications are suspended, and you cannot re-register under a new account. Permanent self-exclusion cannot be reversed.
Take a short break without committing to a full self-exclusion. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily locked and no bets can be placed during the time-out window. All pending withdrawals are processed normally.
Request a full account activity statement covering any period of your membership — including total deposits, total withdrawals, net gaming outcome, and session durations. Reviewing your actual numbers regularly is one of the most effective ways to maintain honest awareness of your betting habits.
Our support team includes native Indonesian-speaking agents available around the clock via live chat and email. If you have any concern about your gambling behaviour — however small — you can contact us confidentially at any time. Support agents are trained to listen without judgment and to guide you toward appropriate help.
Each tool is designed to put you in charge — not wb304. Activate, adjust, or escalate at any time.
Define the maximum amount you can deposit in any given 24-hour period, 7-day rolling window, or calendar month. Once your limit is reached, the system blocks further deposits automatically until the period resets. Reducing your limit is instant. Increasing it triggers a mandatory 72-hour review window before the change takes effect — protecting you from impulsive decisions made in the heat of the moment.
Self-exclusion is the strongest tool wb304 offers. When activated, your account is fully locked — you cannot log in, deposit, bet, or receive any promotional communications for the duration you select. Any pending bets at the time of exclusion will be settled normally and winnings returned to your nominated withdrawal account. Attempting to bypass a self-exclusion by registering a new account is a breach of our Terms & Conditions and may result in permanent banning.
A time-out is a shorter, lower-commitment cooling-off period intended for Members who want a temporary pause without initiating a full self-exclusion. During a time-out, your account access is suspended but the account remains open. When the time-out period expires, access is automatically restored. All pending withdrawals continue to process during a time-out. You may not cancel a time-out once it is active — by design.
In addition to deposit caps, wb304 allows you to set a maximum net loss threshold over a defined period. Once your accumulated losses within that window reach your chosen limit, the system will automatically prevent further wagering until the period resets. Loss limits work alongside deposit limits — you can set one, both, or neither, entirely according to your personal preference.
Reducing a loss limit takes effect immediately. Increasing one requires the same 72-hour cooling-off period as deposit limit increases.
You can opt out of all promotional emails and SMS messages from wb304 at any time — either through the preferences section of your account or by contacting support directly. Opting out has absolutely no effect on your account, your access to bonuses already credited, or any wagering requirements in progress. wb304 will never re-enrol you in marketing communications without your explicit consent.
Members who activate self-exclusion are automatically removed from all marketing lists with immediate effect.
Enable on-screen reality check notifications that display a summary of your session duration and net wagering outcome at regular intervals — every 30, 60, or 90 minutes of active play. These pop-ups are designed to interrupt autopilot behaviour and prompt a conscious decision to continue, take a break, or stop. Combined with monthly account statements, they give you full visibility of your actual betting activity over time.
Problem gambling can develop gradually — and it often goes unnoticed until it has already caused significant financial or emotional harm. The warning signs listed here are not a clinical diagnosis; they are common indicators that many people with gambling problems have reported in retrospect. If several of these statements apply to you, we strongly encourage you to reach out.
Recognizing a problem early is not a sign of weakness — it is the most effective first step toward addressing it. Thousands of people across Indonesia and globally have sought help and successfully regained a healthy relationship with leisure gambling, or decided to stop entirely. Both outcomes are completely valid.
This brief self-assessment is not a clinical tool, but it can help you reflect on your recent gambling habits. Answer honestly — your responses are not stored or shared.
Activating any responsible gaming tool on wb304 takes less than two minutes. All controls are accessible from within your member account dashboard — no need to contact support unless you prefer to. Support activation is also available 24/7 if you would rather speak with an agent directly.
Need immediate help? If you cannot wait to navigate the account dashboard, email [email protected] with the subject line "Responsible Gaming — Urgent" and an agent will activate your chosen tool within 15 minutes, around the clock.
All tools are free. wb304 does not charge any fee to set limits, activate time-outs, or request self-exclusion. These tools exist to protect you, and they will always be provided at zero cost.
wb304 applies a strict adults-only policy. Access to any betting or gaming feature requires verified proof of age. This is non-negotiable.
wb304 sets the minimum age for account registration and wagering at 21 years old — higher than many international standards — in recognition of Indonesia's responsible gaming expectations. No exceptions are made under any circumstances.
All new Members must complete identity verification — submitting a government-issued KTP (Kartu Tanda Penduduk) or valid passport — before any deposit is processed. Accounts that fail KYC are suspended and all associated funds are returned to the payment source.
If you are a parent or guardian and believe a person under 21 has accessed wb304 — whether through your device or independently — contact our support team immediately. Reports are treated as highest priority and acted on the same day. We will close the account, return all funds, and delete all associated data.
Parental Control Software: We recommend that households with minors install internet filtering software on shared devices. Tools such as Net Nanny, Qustodio, and built-in parental controls on Android and iOS can block access to gambling websites at the device level, providing an additional layer of protection alongside wb304's own age verification processes.
You do not need to face this alone. Whether you prefer to talk to wb304 directly or seek independent professional support, help is available right now.
Our responsible gaming support team is available 24 hours a day, 7 days a week — including during Idul Fitri, Lebaran, and other Indonesian public holidays. Agents are trained in responsible gaming best practices and can help you activate any tool, provide referrals, or simply listen.
If you would prefer to speak with an organisation that is entirely independent of wb304, the following resources provide confidential counselling and support for people affected by gambling-related harm. All information is kept strictly private.
Your wellbeing comes first. Review our full Terms & Conditions, browse the FAQ for quick answers, or visit the homepage to explore our platform — always within your limits.